Shipping policy

All orders are shipped within 24-48 hours of being received in our system. Orders placed after noon EST on Friday will be shipped the following Monday.

Shipping Costs:

• Standard Shipping (7–14 business days) $15, or free for orders over $99
• Expedited Shipping (2-3 Business Days) $50
• Rush Shipping (1-2 Business Days) $75

Please note that these rates apply to domestic US shipping only. We’re not responsible for delays caused by the shipping carrier.

Lost or Delayed Orders:

If your order is lost or delayed, please contact the shipping carrier directly to file a claim. Once you've done that, email us at hello@kusshi.com with your claim number for further assistance.

Missing Items

If you’re missing an item from your order, it might still be on its way or temporarily out of stock. Please reach out to us at hello@kusshi.com, and we’ll be happy to assist you in locating it.

Incorrect Items

Received something different from what you ordered? No worries! Contact us at hello@kusshi.com or message us via our live chat, and we’ll make it right for you.

Damaged Orders

If your order arrives with any damage, please let us know right away via our live chat or email us at hello@kusshi.com. We’re here to help you resolve the issue right away.