We want you to be thrilled with your KUSSHI products! Please contact us at firstname.lastname@example.org if you have any issues with your bag and we will do everything we can to resolve them. We pride ourselves on the quality of our products, so please don't hesitate to get in touch if there is a problem with you purchase.
Unused KUSSHI products can be returned for a full refund within 45 days of purchase. We cover return shipping within the U.S. We do not provide return shipping labels for international orders.
To be eligible for a return, your item must be unused in new condition and in the same condition that you received it. It must also be in the original packaging.
At this time, we are not able to provide exchanges, but we can send you a shipping label to return your original KUSSHI order and then you can place another order on our website for the items you would like instead.
Please email us at email@example.com to receive a return shipping label or for any questions. Return requests will be issued within 24 hours, Monday - Friday.