Shipping and Returns

Shipping Policy

All orders are shipped within 24-48 hours of being received in our system. Orders placed after noon EST on Friday will be shipped the following Monday.

Shipping Costs:

Standard Shipping (7–14 business days) $12, or free for orders over $75
Expedited Shipping (2-3 Business Days) $25
Rush Shipping (1-2 Business Days) $55

Please note that these rates apply to domestic US shipping only. We’re not responsible for delays caused by the shipping carrier.

Lost or Delayed Orders:

If your order is lost or delayed, please contact the shipping carrier directly to file a claim. Once you've done that, email us at hello@kusshi.com with your claim number for further assistance.

Missing Items

If you’re missing an item from your order, it might still be on its way or temporarily out of stock. Please reach out to us at hello@kusshi.com, and we’ll be happy to assist you in locating it.

Incorrect Items

Received something different from what you ordered? No worries! Contact us at hello@kusshi.com or message us via our live chat, and we’ll make it right for you.

Damaged Orders

If your order arrives with any damage, please let us know right away via our live chat or email us at hello@kusshi.com. We’re here to help you resolve the issue right away.

Return Policy

You can return unused KUSSHI products within 45 days for a full refund. Please keep the following in mind:

US Returns

There is a $10 for shipping and handling fee. If you’re returning items from different orders, they must be sent back separately.

International Returns

We don’t provide shipping labels for international returns.

Sets

Items bought as a set must be returned together.

Damaged Returns

If returned items are damaged, we can’t reship them.

To return an item, it must be unused, in new condition, and in its original packaging. Once your return has been reviewed and processed, your return will be refunded to your original form of payment within 14-18 business days, less the $10.00 restocking and handling fee. We apologize, but shipping and handling charges are not refundable.

For a return shipping label or any questions, email us at hello@kusshi.com. We process return requests within 24 hours, Monday through Friday. If you don’t receive your return shipping label within 72 hours, please check your spam folder.

Discounts

One Discount Per Order: Customers may apply only one discount code or promotional offer per order.

Combining of Discounts: Combining multiple discounts is not allowed. This includes promotional codes, sales, and any other discount offers.

Exchanges

We don’t offer exchanges at this time. To get a replacement, please return your original order using a return shipping label, and then place a new order for the items you want.