x
x

Your Cart

Frequently Asked Questions

What are our different makeup bag sizes?

Our Everyday Makeup Bag is our smallest bag used for daily essentials that you would keep it your purse.

The Signature Makeup Bag is our Medium and original size we launched with. This is perfect for a small to medium makeup collection or for a long weekend of traveling.

The Vacationer Makeup Bag is our Largest makeup bag. This is perfect for a medium to large collection as well as skin care or beauty products you need for a week away.

How does the Organizer work?

Our Organizers are made to keep your brushes, pencils, lipsticks to your toothbrush and razor organized and easy to access. They fold in half and snap directly into both our Signature and Vacationer Makeup Bags. If you want to fill up your makeup bag and don’t have room for an Organizer inside the bag, the Organizer can also snap into one of our Clutch Covers. Either way have all of your favorite items right at your fingertips making your morning routine at home and on the go so much faster.

What is our return policy?

If for any reason our bags don’t work for you, we have a 45 day return policy. In order to receive your full refund, all products must be returned in new condition within 45 days or your order being placed. Please email us at hello@kusshi.com with the products you would like to return and we will email you a printable pre-paid return shipping label. Only products purchased from our website within the United States are able to be returned.

I purchased the wrong size bag. Do you offer exchanges for the correct bag size?

At this time, we only offer free returns. We do not offer exchanges. The best way to go about getting the items you want is to email us at hello@kusshi.com to receive a return shipping label. Then feel free to order the bag that best fits your needs on our website: www.kusshi.com.

How do you wash a KUSSHI fabric Makeup Bag, Organizer, and Clutch Cover?

Our fabric products are so easy to clean! Just throw them in the washing machine on the delicate cycle using cold water and you are good to go. Don’t forget to hang dry.

How do you clean KUSSHI leather Makeup Bags?

All of our leather bags can be spot cleaned on the exterior with a damp towel. The interior has has a removable lining. So zipout the lining and throw it in the washing machine on the delicate cycle using cold water. Hang dry so they don’t shrink. We don’t want you to have a hard time zipping your liner back into your makeup bag.

How to remove tough stains?

Not all stains will come out of your KUSSHI bags, but many of them will. For tough stains, we recommend using a pre-treatment stick or a color-safe bleach pen before washing.

Can you clean KUSSHI leather Clutch Covers?

Our leather Clutch Covers can be spot cleaned on both the exterior and interior with a damp towel. These are not machine washable.

How to clean KUSSHI Bottle Protectors?

Bottle Protectors are made of premium neoprene to keep your glass bottles protected on the go. If you need to clean them, we recommend cleaning spot cleaning them only. Washing them in the washing machine could damage the rubber properties of the neoprene.

Do you have a product guarantee?

We pride ourselves on the quality of our products, so all KUSSHI products are built to last. While we don’t have a formal product guarantee, if you do run into any issues with any of our products, please send us an email at hello@kusshi.com. We are more than happy to help on a case by case basis.