FAQ

Our Everyday Makeup Bag is our smallest bag used for daily essentials that you would keep in your purse.

The Signature Makeup Bag is our Medium and original size we launched with. This is perfect for a small to medium makeup collection or for a long weekend of traveling.

The Vacationer Makeup Bag is our Largest makeup bag. This is perfect for a medium to large collection as well as skin care or beauty products you need for a week away.

For more information, check out our videos here.

Our Organizers are made to keep everything from your brushes, pencils, lipsticks to your toothbrush and razor organized and easy to access. They fold in half and snap directly into both our Signature and Vacationer Makeup Bags as well as our Clutch Covers. Have all of your favorite items right at your fingertips making your morning routine at home and on the go so much faster.

We have 3 Organizers:

-Brush Organizer: 11 compartments for brushes, pencils, lipstick and more

-Pocket Organizer: 4 compartments for brushes and one large clear pocket for everything else.

-Double Pocket Organizer: 2 large clear pockets for brushes, tubes, hair ties and more.

The clutch cover is another home for our organizers. Both of our organizers snap into the clutch cover as well the Signature & Vacationer makeup bags. If you want to fill up your makeup bag and don't have room to snap in your organizer, you can snap the organizer into the clutch cover and easily take everything with you.

The Clutch Cover is not intended to fit inside of any of our makeup bags.

Unfortunately, once an order Is placed, changes are not able to be made.

If an order is returned to our warehouse due to an address error, there will be an $12.50 shipping and handling charge to reship your order via standard shipping.

All orders are shipped out within 24 hours of your order being received in our system. All orders placed after noon EST on Friday will ship out on the next Monday.

*All shipping guidelines are not guaranteed as we cannot be responsible for carrier delays. Please use the below as general guidelines.

How much does shipping cost?*

Economy (7—14 business days) is $12, or free if value is over $75

Expedited (2-3 business days) is $25 (Must be placed by 3pm EST)

Overnight (next business day) is $42 (Must be placed by 3pm EST)

*These rates are for domestic US shipping only. We are not responsible for any delays caused by the shipping carrier.

All orders are shipped from our shipping facility in Rancho Cucamonga, California, right outside of Los Angeles.

We want to do everything possible to ensure you get your order. If you order is lost in transit or delayed, please reach out directly to the shipping carrier to file a claim. Once this process is complete, please reach out to us at hello@kusshi.com and provide us with your shipping carrier claim number and for next steps.

For Standard Shipping - Contact USPS*

*Please note, this service is shipped via DHL and USPS will deliver the last mile!

For Expedited & Overnight orders please contact FedEx at 800-463-3339

Shipping providers
All of our orders are shipping out using either DHL/USPS or Fedex.

Standard Shipping & Free Shipping is sent via DHL and delivered via USPS.

2-3 Day Express is sent via Fedex Express.

Overnight is sent via Fedex Overnight

Yes! We offer Free Shipping for orders over $75 that are being shipped within the United States. Orders with Free Shipping will be shipped Standard shipping.

All orders shipped outside of the United States have Fedex shipping rates offered at checkout. You can choose between duties prepaid or paid at delivery depending on your country.

Yes! We ship worldwide. All international orders are shipped via Fedex for an additional charge.

No. The customer is responsible for duties and taxes international orders. Duties and taxes can be prepaid at checkout or can be paid once the order is received. You will see both of these options at checkout.

For Standard shipments within the US, you can expect your order to arrive in 7-14 business days once it has shipped from our distribution center.

Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

KUSSHI is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall KUSSHI be responsible for any incidental or consequential damages.

If for any reason our bags don’t work for you, we have a 45 day return policy. In order to receive your full refund, all products must be returned in new condition within 45 days or your order being placed. Please email us at hello@kusshi.com with the products you would like to return and we will email you a printable pre-paid return shipping label. Only products purchased from our website within the United States are able to be returned.

**Note: All holiday orders (orders placed from November 1, 2023 - December 25, 2023) have an extended return policy. Please return any unwanted items that by January 31, 2024.**

All returns are subject to a $10 handling fee. US returns will only be accepted at our warehouse with a KUSSHI issued return shipping label. If you are returning items from multiple orders, each order must be shipped separately and a handling fee is applicable for each order. We do not provide shipping labels for international orders. We do not accept returns or exchanges on final sale items. If items are purchased as a set, the must be returned as a set.

If you have not received an email in your inbox within 72 hours of requesting a return, please check your spam and junk folders.

At this time, we only offer free returns. We do not offer exchanges. The best way to go about getting the items you want is to email us at hello@kusshi.com to receive a return shipping label. Then feel free to order the bag that best fits your needs on our website: www.kusshi.com.

Our fabric products are so easy to clean! Just throw them in the washing machine on the delicate cycle using cold water with like colors and you are good to go. Don’t forget to hang dry.

All of our leather bags can be spot cleaned on the exterior with a damp towel. The interior has has a removable lining. So zipout the lining and throw it in the washing machine on the delicate cycle using cold water. Hang dry so they don’t shrink. We don’t want you to have a hard time zipping your liner back into your makeup bag.

Not all stains will come out of your KUSSHI bags, but many of them will with a stain stick. For tough stains, we recommend pretreating overnight with color-safe bleach before washing.

Our leather Clutch Covers can be spot cleaned on both the exterior and interior with a damp towel. These are not machine washable.

Bottle Protectors are made of premium neoprene to keep your glass bottles protected on the go. If you need to clean them, we recommend cleaning spot cleaning them only. Washing them in the washing machine could damage the rubber properties of the neoprene.

We pride ourselves on the quality of our products, so all KUSSHI products are built to last. While we don’t have a formal product guarantee, if you do run into any issues with any of our products, please send us an email at hello@kusshi.com. We are more than happy to help on a case by case basis.